===== copy the text below only once =======
Instructions:
a. Please, copy the text of this entire document and paste them on 
    your e-mail.

b. Answer all questions given.

c. Please, do not send this as an attachment. E-mails with at-
   tachment(s) will instantly be deleted. Copy and paste, please.

d. The information being asked followed by an asterisk " * " is required.

e. For your PC problem to be considered, please supply the information below:

Company Name* :                                                        

Complete Company Address* :                                            
                                                                       

Company Telephone Number(s) (landlines only)* :                        

Company E-mail Address* :                                              

Web site (if available) :                                              

Contact Person and Job Title* :                                            

Is this urgent? Y/N:

Is this problem recurring? Y/N:

When is the best time to contact you?
Date:
Time:
===== copy the above text only once =======


Scenario #4
           Windows (or other Operating System) is unable to load at all.
           No lights, no fan running, no sound/beep, no sign of any activity
           on my PC.

           Be sure to do the following:
           1. Turn-off your computer (if it is still turned-on).

           2. Make sure the following are properly seated:

                  [ Instructions: Plugs are generally of the same exact size
	    as the opposite socket. If they are not of the same size
                  and shape, do not force connecting the two. Also, if you
                  have no idea, meaning, there are no markings on the
                  power sockets of what voltage it provides, and you do not
                  know what the device you are plugging-in requires,
                  please, DO NOT PROCEED. Consult someone near who
                  knows these things.]

              a. monitor video cable connected at the video out port of
                 your PC. Check your manual for proper port identifica-
                 tion.

              b. monitor power cable: one end is plugged at the back of
                 your monitor, the other end at the power strip (or AVR,
                 or UPS). For the power cord, make sure you are plugged
                 in the right voltage outlet. Check your manual for pro-
                 per voltage requirements.

              c. cpu power cord: one end connected at the power supply,
                 the other end at the power strip (or AVR, or UPS).

              d. power strip (or AVR, or UPS) is connected at the proper
                 power wall outlet. Note the proper voltage ratings.

           3. Turn (adjust) your monitors' brightness level to maximum.
              Later, when you already see something displayed on your
              screen, you may adjust it to normal level. Normal level generally
              means the background is black while the text display is
              white.

           4. Turn-on what you have, begin with your UPS, AVR, power 
              strip (in that exact order).

           5. Turn-on your printer, after 30 seconds to one minute, turn
              on your monitor, after the same interval, turn-on your
              CPU.

           6. Does the computer still look dead to you? Repeat from 
               step 1 above and see if you missed anything. If the
               computer is still not showing any sign of activity, please
               copy the text below and paste them on your e-mail, then
               answer the following:

           7. When you turned on your UPS/AVR/power strip, does the
               pilot light, or any light indicator, on these devices turned
               on? Y/N:       

           8. If not, what is not lit?                                 
                                                                       
                                                                       
                                                                       
                                                                       
                                                                       
                                                                       
           9. What other signs and symptoms present in your PC?
               Please describe them here: