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Instructions:
a. Please, copy the text of this entire document and paste them on 
    your e-mail.

b. Answer all questions given.

c. Please, do not send this as an attachment. E-mails with at-
   tachment(s) will instantly be deleted. Copy and paste, please.

d. The information being asked followed by an asterisk " * " is required.

e. For your PC problem to be considered, please supply the information below:

Company Name* :                                                        

Complete Company Address* :                                            
                                                                       

Company Telephone Number(s) (landlines only)* :                        

Company E-mail Address* :                                              

Web site (if available) :                                              

Contact Person and Job Title* :                                            

Is this urgent? Y/N:

Is this problem recurring? Y/N:

When is the best time to contact you?
Date:
Time:
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Scenario #2
           Windows (or other Operating System) is unable to load completely.
           "Starting Windows" graphic screen was displayed. Then, it
           displayed error message(s) of some sort.

           Please answer the following:

           a. Did you see a "blue" screen filled with white text?
              Y/N:   

           b. Did you see a black screen with white text messages?
              Y/N:   

           c. Did you see the error message(s) displayed in graphic form?
              Example: a graphic box with a message, sometimes with "OK"
              button displayed, something similar to if not a dialogue box.
              Y/N:   

           d. Copy the message displayed on screen and write them here:
                                                                       
                                                                       
                                                                       
                                                                       

           e. Windows asked me to provide a password that I can't re-
              member. Y/N:   

           f. Windows is asking me to "register" the software every time.
              Y/N:   

           g. Windows asked me to "register" the software the first time.
              Y/N:   

           h. Describe other symptoms you have noticed:
                                                                       
                                                                       
                                                                       
                                                                       

           i. None of the conditions above applies. It's something else.
              Things happened this way...: (narrate what happened)