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Instructions:
a. Please, copy the text of this entire document and paste them on 
    your e-mail.

b. Answer all questions given.

c. Please, do not send this as an attachment. E-mails with at-
   tachment(s) will instantly be deleted. Copy and paste, please.

d. The information being asked followed by an asterisk " * " is required.

e. For your PC problem to be considered, please supply the information below:

Company Name* :                                                        

Complete Company Address* :                                            
                                                                       

Company Telephone Number(s) (landlines only)* :                        

Company E-mail Address* :                                              

Web site (if available) :                                              

Contact Person and Job Title* :                                            

Is this urgent? Y/N:

Is this problem recurring? Y/N:

When is the best time to contact you?
Date:
Time:
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Scenario #1
           Windows (or other Operating System) is able to load completely.
           My problem appears while running it.

           Please answer the following:

           a. The problem appeared without me doing or touching anything
               yet. Y/N:    

           b. The problem appeared while I was using the following
              software(s): (please include the version number if you can)
                                                                        
                                                                        
                                                                        
                                                                        

           c. The problem appears whenever I try to do the following:
              (Please state what you were doing and what you were trying
              to accomplish at the time the problem appears).                                                                                                       
                                                                        
                                                                        
                                                                        
                                                                        

           d. The problem appears at no specific time. Y/N:     

           e. The screen turned into "blue" with lots of things written
              on it. Y/N:        

           f. The following error message was displayed on screen, toge-
              ther with the error codes/numbers displayed:                                                                                                         
                                                                       
                                                                       
                                                                       
                                                                       

           g. There was no error message displayed. I will describe what
              happened.                                                
                                                                       
                                                                       
                                                                       

           h. This problem appeared only once. Y/N:        
                                                                       
           i. This problem appears once in a while. Y/N:        
                                                                       
           j. This problem regularly plagues me. Y/N:          
                                                                       
           k. This problem happens each and every time. Y/N:          
                                                                       
           l. I'm using Windows_______ (fill in the blank, ex. 95, 98, XP).
              If using other operating system, please identify it here.
                                                                       
           m. I'm using the following anti-virus, anti-spyware(s), and 
              Firewall program with version number: (please enumerate)